137 Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This policy clearly explains how the 137 platform collects, uses, stores and protects the personal information of users in Malaysia.
Last updated: 2026
Information We Collect
When you register and use the 137 platform, we collect several categories of information to ensure a secure, seamless, and personalised experience for you.
Account Information
During registration, we collect your full name, email address, mobile number and identity details required for the KYC (identity verification) process. This information is used to verify your identity and keep your account secure.
Device & Browser Information
The 137 platform automatically records technical information such as IP address, device type, operating system, browser type and screen resolution. This data is used to optimise how the platform displays on your device and to detect any suspicious activity.
Payment Information
All financial transactions on our platform are conducted in Malaysian Ringgit (RM). We record transaction details such as the payment method used (FPX, Touch 'n Go eWallet, etc.), transaction amount and transaction time. We do not directly store your credit card details or banking passwords — all transactions are processed through a secure payment gateway.
Usage Data
We record in-platform activity such as games played, session duration, bets placed and interactions with platform features. This data helps us understand usage patterns and continuously improve the user experience.
Purpose of Data Use
The information we collect is used solely for legitimate purposes directly related to the operation of the 137 platform. The primary purposes for which your data is used are as follows:
- Account management: Creating and maintaining your account, processing registration, identity verification and account recovery.
- Transaction processing: Securely and accurately processing MYR deposits and withdrawals via your preferred local payment methods.
- Platform security: Identifying and preventing fraud, unauthorised access and activities that violate the terms of use.
- Customer support: Helping you resolve any technical issues or enquiries related to your account and transactions.
- Platform improvements: Analysing aggregated usage data to improve the features, performance and interface of the 137 platform.
- Important communications: Sending account-related notifications, changes to terms, security updates and other important information relevant to your use of the platform.
137 will not use your information for third-party marketing purposes without your explicit consent, which may be withdrawn at any time.
Cookies & Tracking
The 137 platform uses cookies and similar tracking technologies to enhance platform functionality and security. The types of cookies we use are as follows:
- Session cookies: Temporary cookies required to maintain your login session while you use the platform. These cookies are automatically deleted when you close your browser.
- Persistent cookies: Longer-lasting cookies that remember your preferences, such as your display language and saved account settings.
- Analytics cookies: Used to understand how users interact with the 137 platform in aggregate, without identifying any specific individual.
- Security cookies: Helping us identify suspicious login attempts and protecting your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect how the 137 platform functions on your device.
Data Storage, Security & Sharing
Storage & Security
Your information is stored on servers protected by strict, industry-standard security measures. The 137 platform uses SSL encryption to secure all data transmitted between your device and our servers. Access to users' personal data is restricted to staff who require it to carry out their duties.
Your data will be retained for as long as your account is active or as required to meet applicable legal obligations. Once your account is closed and the mandatory retention period has expired, your data will be securely deleted.
Third-Party Sharing
137 does not sell or rent your personal information to any third party. We may share necessary information with the following parties only under specific circumstances:
- Payment service providers used to process deposit and withdrawal transactions in MYR.
- Relevant authorities where required by law, court order, or in efforts to prevent fraud and financial crime.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
User Rights & How to Contact Us
As a 137 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you can request an update through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to any applicable legal record-keeping requirements.
Privacy Policy Changes
137 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The latest version will always be available on this page with the relevant update date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
For any enquiries, requests or complaints regarding how we handle your personal data, please contact the 137 team by email at [email protected]. You may also use the in-platform support channel after log in to your account. Further information about the platform and our policies is also available in the FAQ.
Your Data Is Safe With Us
We are committed to protecting the privacy of every 137 user in Malaysia. Register your account today or log in to start enjoying the platform with confidence.