137 Responsible Gaming — Play Smart
At 137, healthy entertainment starts with conscious choices. We are committed to ensuring every user in Malaysia can enjoy gaming in a way that is safe, controlled, and fun — without it getting in the way of their daily lives.
137's Commitment to Responsible Gaming
137 sees responsible gaming not merely as an obligation, but as a core part of who we are. We believe that truly good entertainment is entertainment that causes no harm — whether financial, emotional, or social.
As a platform built for Malaysian users, 137 ensures that all self-control features are easy to access and never buried in hard-to-find settings. We also continuously refine how this platform is designed so that your gaming experience stays positive and in check.
Our approach to responsible gaming is built around three core pillars: user education, self-control tools and vulnerable group protection. All three work together to make the 137 platform a safe entertainment space for all adults in Malaysia.
Recognise the Signs of Risky Behaviour
Knowing where entertainment ends and dependency begins is an important step in looking after your wellbeing. Here are some warning signs to watch for in yourself or someone you care about:
Borrowing money, selling belongings, or neglecting everyday bills just to keep betting.
Spending far longer than planned, or feeling unable to stop even when you want to.
Feeling anxious, irritable, or stressed when unable to play, or using gaming as an escape from problems.
Neglecting family, friends, or work responsibilities in order to continue lengthy gaming sessions.
Continuing to bet in an attempt to "recover" money already lost — this pattern can lead to even greater losses.
Hiding gaming activity from family members or lying about how much time and money has been spent.
If you recognise one or more of the signs above in yourself, now is the right time to take proactive steps using the self-control tools available on the 137 platform.
Set Limits, Stay Balanced
One of the most effective ways to enjoy gaming in a healthy way is to set clear limits before you start — not after. 137 fully supports this approach.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in your account. This ensures the amount you load into the platform never exceeds what you've planned. Limits take effect immediately and cannot be raised instantly — this is designed as an added layer of protection for you.
Time Limits & Breaks
Extended play sessions can cloud your judgement. We encourage you to take regular breaks and set time limits for your gaming sessions. An active time notification feature is available in your account settings to help you stay aware of how long you've been playing.
Temporary Self-Exclusion
If you feel you need a longer break, you can request a cooling-off period through 137 customer support. During this time, access to your account for gaming purposes will be suspended, giving you the space to rest and reassess your gaming habits.
Long-Term Self-Exclusion
For those who need a longer break or full account closure, the 137 support team is ready to guide you through a more comprehensive self-exclusion process. Contact us at [email protected] for more information.
Underage Protection
The 137 platform takes its responsibility to prevent underage access seriously. Account registration is strictly limited to individuals aged 18 and above, and our identity verification process helps enforce this age requirement.
If you share a device with younger family members, we recommend the following steps:
- Always log out of your 137 account when you're done playing, especially on shared devices.
- Use a strong, unique password for your 137 account, and never share it with anyone.
- Enable parental control features on devices used by children or teenagers in your home.
- Have open conversations with your children about the risks of online gambling and why it is not suitable for minors.
If you suspect that someone under the age of 18 has accessed a 137 platform account, please notify our support team immediately so that the appropriate action can be taken.
- Log out after every session on shared devices
- Do not save passwords on browsers of shared devices
- Enable parental controls on children's devices
- Have an open conversation about gambling risks with your teenagers
Stay Balanced — Life Is More Than Just Gaming
The 137 platform is designed to provide entertainment, not to replace the important parts of your life. A healthy balance between online entertainment and everyday life is the key to a positive and sustainable gaming experience.
Here are some practical tips for maintaining that balance:
- Set a fixed budget before playing and stick to it. Think of it as the cost of entertainment — no different from a movie ticket or a meal out.
- Avoid playing when you are not in a stable headspace — stress, frustration, or low mood can cloud your judgement and raise the risk of impulsive decisions.
- Spend quality time with family and friends outside of online activities to maintain healthy social connections.
- Make sure your main responsibilities are taken care of first — work, studies, and family responsibilities should always come first.
- See gaming as entertainment, not as a way to make money or solve financial problems.
Seek Professional Help When You Need It
If you or someone you know is struggling with a gaming dependency, do not hesitate to seek professional help. There are various organisations and counselling services available in Malaysia. Acknowledging the need for help is a sign of strength, not weakness, and it is the first step towards meaningful recovery.
The 137 support team can also help connect you with relevant resources, or assist you in managing the self-control settings on your account. Reach us via FAQ page or reach us directly via our support email.
You Are Not Alone — We Are Here
If you have questions about self-control tools or need help managing your account on the 137 platform, our team is here for you. Check the FAQ page or contact our support directly.